Privacy Policy

Effective Date: August 15, 2025

1. Introduction

ThreadMaster.ai ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

Account Information: Name, email address, username, and password when you create an account
Profile Information: Additional information you may provide for your user profile
Payment Information: Billing details processed through our payment provider Stripe (we do not store credit card numbers)
Content Data: Thread content, templates, and preferences you create or save using our Service
Communications: Information when you contact us for support or feedback

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

Usage Data: Features used, threads generated, templates accessed, and interaction patterns
Device Information: Browser type, operating system, device type, and unique device identifiers
Log Data: IP address, access times, pages viewed, and referring URLs
Cookies and Similar Technologies: Session cookies, preference cookies, and analytics cookies
Analytics Data: Performance metrics and usage statistics through our analytics system

2.3 Information from Third Parties

Payment Processors: Transaction information from Stripe regarding your subscription status
Authentication Providers: If you choose to authenticate using third-party services (if applicable)
AI Services: Interaction data with OpenAI's API for content generation

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Maintain Our Service

Create and manage your account
Process your subscription and payments
Generate AI-powered thread content
Save and manage your templates and preferences
Provide customer support

3.2 Improve and Develop Our Service

Analyze usage patterns to improve functionality
Develop new features and services
Optimize content generation algorithms
Conduct research and analysis

3.3 Communicate with You

Send service-related announcements and updates
Respond to your inquiries and support requests
Send marketing communications (with your consent)
Provide information about new features or changes

3.4 Legal and Security Purposes

Comply with legal obligations
Protect against fraud and abuse
Enforce our Terms of Service
Protect our rights, privacy, safety, or property

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers that help us operate our Service:

Stripe: For payment processing and subscription management
OpenAI: For AI-powered content generation (anonymized content only)
Hosting Providers: For website and application hosting
Analytics Providers: For usage analysis and performance monitoring

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders or subpoenas
Government requests
Law enforcement requirements

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4.4 Consent

We may share your information with your explicit consent for specific purposes.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy:

Account Information: Retained for the duration of your account and a reasonable period thereafter
Content Data: Retained while you maintain an active account
Payment Records: Retained as required for tax and accounting purposes (typically 7 years)
Analytics Data: Retained in anonymized form for up to 2 years
Legal Records: Retained as required by applicable laws

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption: SSL/TLS encryption for data in transit
Access Controls: Limited access to personal information on a need-to-know basis
Secure Infrastructure: Industry-standard security measures for our servers and databases
Regular Updates: Security patches and updates to maintain system integrity
Incident Response: Procedures to detect, respond to, and report data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, commonly used format.

7.2 Correction and Update

You can update or correct your account information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your account and personal information, subject to legal retention requirements.

7.4 Opt-Out

Marketing Communications: Unsubscribe via the link in marketing emails or update preferences in account settings
Cookies: Manage cookie preferences through your browser settings
Analytics: Opt-out of analytics tracking through your account preferences

7.5 Do Not Track

Our Service does not currently respond to Do Not Track browser signals. However, you can manage tracking through cookie settings and account preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

By using our Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at [email protected].

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

11.1 Legal Basis for Processing

We process your personal data based on:

Contract: To provide our Service under our Terms of Service
Legitimate Interests: To improve our Service and communicate with you
Consent: For marketing communications and optional features
Legal Obligations: To comply with applicable laws

11.2 Your Rights

Access your personal data
Rectify inaccurate personal data
Request erasure ("right to be forgotten")
Restrict processing of your personal data
Data portability
Object to processing
Withdraw consent
Lodge a complaint with supervisory authorities

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

Essential Cookies: Required for basic Service functionality
Performance Cookies: Help us understand how users interact with our Service
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Collect aggregated usage data for Service improvement

12.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit Service functionality.

12.3 Third-Party Cookies

Some third-party services may set their own cookies. We do not control these cookies and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Effective Date" at the top
Sending an email notification for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
ThreadMaster.ai
Email: [email protected]
Website: https://threadmaster.ai

For GDPR-related inquiries, EU residents may also contact our EU representative at: [email protected]

15. Supplemental Privacy Notice for Specific Jurisdictions

Depending on your location, additional privacy rights and disclosures may apply. We comply with applicable local privacy laws and will provide jurisdiction-specific notices as required.